Refund policy

Returns & Refunds

We want you to be completely satisfied with your purchase from The True House. If you are not entirely happy with your order, we're here to help.

Return Window:

You have 14 calendar days to return an item from the date you received it for in store credit.

Return Shipping:

Customers are responsible for return shipping costs unless the return is due to a mistake on our part.

Store Credit:

Upon approval of your return, you will receive store credit for the full purchase amount, valid for future purchases on our site.

Eligibility Criteria:

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Items Not Eligible:

Unfortunately, we cannot accept returns on final sale items or custom orders.  This includes Pom Pom bedding orders placed in store.

Restocking Fee:

Customers are not responsible for any restocking fees.

 

If you have any questions regarding our return policy, please contact us by email at hello@thetruehouse.com or call us at (619) 319-5139.